PTS Call Handler

Website SCASJobs NHS South Central Ambulance Service

Are you looking for a career and not just another job?

Are you someone who is great with customers either on the phone or face to face? Do you have great levels of compassion and care about the people you come into contact with? Are you looking for a career and not just another job?Perhaps one where you can make a real difference?

South Central Ambulance Service (SCAS) and out Non-Emergency Patient Transport Service (NEPTS) is a progressive, innovative and caring NHS Trust. We need employees who can demonstrate a calm, professional and mature manner, an adaptable and articulate telephone manner, good keyboard skills, working well within a team environment and an ability to listen and record details accurately.

The post holder will ensure that they work with maximum efficiency maintaining the highest standards of Customer Service, policy compliance and quality assessment. Previous experience of working in a Contact Centre environment, either within the public or private sector is desirable, although not essential as full training will be given. There is more information available on the attached person specification. To be successful at shortlisting, you will need to CLEARLY state how you meet all of the essential criteria.

We can offer ……

  • Access to continual professional development
  • Access to apply for other educational qualifications
  • Occupational Health support
  • NHS discounts with your staff card

You will be required to work shifts which range between 8 and 12 hours long. You will be on the phone throughout your shift and working with multiple screens. Shifts include evenings, weekends and bank holidays including Christmas.

Please see attached a copy of the current rota that the call handlers are following. Please note that this is subject to change.

Unsocial hours are before 07:00 and after 19:00 weekdays and all weekends. This attracts an unsocial element of pay which is calculated and reflected in you wage.

If you demonstrate that you have the qualities and the experience that we are looking for, then you will be shortlisted to attend an interview.

Shortlisted candidates will be invited to attend an interview at Southern House.

Successful candidates will be notified following interview and any offer is conditional on completing pre-employment checks; occupational health medical, DBS checks and employment referencing.

Please note that the closing date given is a guide. We reserve the right to close this vacancy when we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment. Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this role.

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