Specialist Technical Support – Level 4 (Network Infrastructure Engineer)

Why work for us?

We’re on a journey to shape the future of policing in our three counties and we want you to be part of it.

We value difference and believe in creating an inclusive working environment where our employees feel safe to make suggestions and voice their opinions.

We want to show our staff that they’re valued, which is why we offer generous annual leave entitlements, flexible working opportunities and access to a host of staff associations to ensure you get the support you need when you start your career. After all, keeping people safe isn’t just a uniquely rewarding career, it’s one that rewards uniqueness.

At West Mercia Police no one day is ever the same. There are opportunities to leave your desk, and experience all that the force has to offer.

You could be on a ride along with officer’s responding to serious crime, or working with safer neighbourhood teams to keep communities safe. You could choose to be amongst firearms officers one day, or working with police dogs the next. If this interests you, then apply today and make your difference.

Although this role is advertised as full time we support many ways of working and can offer a range of flexible working arrangements. So if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

The closing date for this post is 12 noon on Tuesday 31st January 2023 however we may close the position before the closing date if we find a suitable candidate.  Applications will be regularly reviewed and candidates updated accordingly.

***Please note this is a CV only process***

The main purpose of the role is to provide a high level of technical support across West Mercia Police; both to internal and to external customers. You will ideally be in 3rd or 4th line support currently with an in-depth understanding within your areas of expertise as well as a general understanding of wider technologies.

Successful candidates will need to ensure that the department is offering the best level of service to its customers in terms of ICT infrastructure, specialist applications and services. This will be through technical support, proactive maintenance, as well as working on projects of varying sizes.

This role (Level 4) is of a subject matter expert (SME) level, where successful candidates within the department will be responsible, directly and indirectly (working with 3rd-parties), for key areas of infrastructure. Therefore we are seeking people with this expert level of knowledge and experience in one or more of the following areas:

• Cisco Switching
• LAN/WAN
• IP Routing
• VOIP / Enterprise Telephony
• Enterprise Firewalls
• Web Proxies and filtering

Other desirable areas:

• Cryptography and security principles
• Security threats and mitigations
• VPNs
• Remote Access Solutions
• Load balancers (Including GSLB)
• Cloud / Microsoft Office 365 – (such as: DNS, Azure, Migration and administration.)
• It would be desirable for you to have some people management experience.

This role will be part of an on call rota and additional allowances will be paid. This is a hybrid working role.

Benefits of working with West Mercia Police:

• This role comes with 28 days Annual leave and increases to 33 after 5 years’ service (dependant on grade).
• Pay increases (national).
• Additional allowances paid for on-call standby and call outs.
• Generous pension scheme, Local Government Pension Scheme.
• Flexible working available.
• CPD (Continuous Professional Development) opportunities.
• Access to EAP (Employer Assistance Programme).
• Staff associations, helping us to drive change.
• Social clubs, sports clubs and regional events.
• On-site restaurant (Hindlip HQ).
• On-site Gymnasium (Hindlip HQ).
• Health and wellbeing, occupational health services, staff network and PAM assist.
• Police Mutual, affordable private healthcare and other savings.
• New vehicle discount.
• Gym membership discounts.
• Register for a Blue light card – over 15,000 discounts from large national retailers.
• Free mortgage services.
• Free parking (some sites).

This role is commutable from Kidderminster, Birmingham, Cheltenham, Gloucester, Hereford, Malvern, Ledbury, Evesham, Redditch, Bromsgrove, Bewdley, Droitwich Spa and Pershore and is just off junction 6 of the M5.

We embrace diversity and welcome applications from everyone.

If you require any support to complete your application or you have any questions please contact the recruitment team on 01905 718444 (press option 1 then 5) or email BOC.staff.recruitment.team@westmercia.pnn.police.uk (internally please use MyBop)

To read more about the added benefits and rewards of working for West Mercia Police, please go to our website.

Internal applicants who are in need of redeployment will be offered positions ahead of other candidates, subject to them passing a selection process.

Once this job has closed, the job advert & associated documents will no longer be available. You may want to save a copy for your records.

If you are viewing this advert on Indeed, Total Jobs or another job board, it is worth noting that there is more information about the position on the West Mercia Police website, this will include the role profile.