Right at Home Solent is shortlisted for national Customer Engagement Award

Right at Home Solent is shortlisted for national Customer Engagement Award

By Ed Hanna

Home care provider Right at Home Solent has been shortlisted for the Customer Engagement Award at the prestigious bfa HSBC Franchise Awards, to be held at the Vox, Birmingham, on 27th June 2019.

Right at Home Solent, which covers Southampton, Fareham, Gosport and New Forest East, is run by husband and wife duo, Kev and Amy Popat. As well as offering services including companionship, personal care, medication reminders and live-in care, the provider places great emphasis on improving quality of life and organises a wide range of stimulating activities, giving Clients the opportunity to get out into the local community and socialise.

Kev and Amy attributed their success to their dedicated team of CareGivers and office support staff.

They said: “We are delighted and humbled to be shortlisted for this award. As a team we have faced many challenges, but through sheer determination and hard work have managed to come out of the other side much stronger. We are very proud to be able to offer a service that is rated as “Outstanding” by our regulatory body the CQC, putting us in the top 2% of care companies nationally. We are extremely proud of our amazing office and CareGiving team – this one is for them!”

The annual bfa awards are the flagship event in the franchising calendar and getting a nomination is a major achievement. Pip Wilkins, CEO of the bfa, commented on Amy and Kev’s shortlisting:

“Although young in years, Amy & Kev are very experienced in franchising, and work incredibly hard with the CareGivers at Right at Home to ensure those receiving care get the best attention.

“Through personal experience, they know how essential excellent care is; not only to offer practical help to the most vulnerable in society but to help them to become empowered and increase their confidence.”

Andrew Brattesani, Head of Franchising at HSBC, added: “Kev and Amy have seen first-hand how care should not be given to those in need, so every day they keep this in the front of their minds, to ensure those that need help the most get the best care and attention.”

The shortlisting follows Right at Home Solent achieving an Outstanding rating from the Care Quality Commission, the independent regulator of health and social care in England, back in September.

For further information about our home care services or franchise opportunities visit: www.rightathomeuk.com/solent or contact enquiries@rightathomeuk.com.

About Right at Home UK:

Right at Home UK is one of the UK’s leading homecare providers. It is the most highly rated national homecare agency on the UK’s leading independent review site homecare.co.uk with a 9.8/10 rating and winner of the best mid-size employer in the Best Employers in Care Awards.

Internationally, Right at Home is one of the world’s most trusted homecare providers. Through our global network of over 500 locally owned and operated offices we deliver person-centred support to tens of thousands of people every day, enabling them to continue living happily and independently in their own homes.

Right at Home UK provides care services to adults over the age of 18. Primary services are focused on supporting Clients with physical disabilities, learning disabilities and the elderly. We are committed to making a difference everyday by maintaining dignity and well-being for those we support.

When providing support, we place great emphasis on the emotional well-being of our Clients and importantly, their families. We promote minimum one-hour visits with regular CareGivers, allowing our team to really get to know their Clients. Something as small as sharing a cup of tea and having a chat can make a huge difference to a person’s state of mind, reducing the significant problem of loneliness in the elderly.

Our services are highly personalised, yet flexible to meet the needs of the people we support. We can provide support on a short-term or long-term basis ranging from an hourly daily visit through to 24-hour live-in care, 7 days a week.

Our homecare services include, but are not limited to:

  • Companionship
  • Personal care
  • Live-in care
  • Specialist dementia care
  • Transport, errands and meal preparation
  • Household administration
  • Light housekeeping
  • Medication support
  • Post-operative support
  • Holiday and respite cover

Right at Home UK is a multi-award-winning franchise system with a relentless focus on delivering quality services. We are the proud winners of the Best Franchise Awards ‘Best Franchise – Management’ category and have maintained a consistent 5-star franchisee satisfaction rating in WorkBuzz’s annual independent franchisee satisfaction survey for six years.